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Privacy Policy

Trueluck Casino

This privacy policy explains how information may be collected, used, stored, and protected when users visit this website. It applies to visitors from the United States, the European Union, the United Kingdom, and other international regions. By using the site, users consent to the collection and use of information as described in this policy, subject to any applicable local rights and protections.

Information We May Collect

We may collect information that helps operate the site and provide services. Categories of information include:

  • Personal information voluntarily provided by users, such as name, email address, postal address, payment details, date of birth, and identity verification documents when required for account opening or compliance checks.
  • Technical information, including IP address, device type, operating system, browser type, and geolocation data derived from IP or geolocation tools to determine availability and legal access.
  • Usage data, such as pages visited, search queries, time spent on pages, click behavior, and referral sources, collected to improve site performance and user experience.
  • Cookies and tracking data, including persistent and session cookies, local storage, and similar technologies used to remember preferences and analyze usage.

How Information May Be Used

Information collected on the site may be used for legitimate operational and service purposes, including to:

  • Operate, maintain, and improve the site, features, and functionality.
  • Analyze website traffic, performance, and user behavior to enhance the user experience.
  • Process transactions, verify identity, and manage accounts.
  • Communicate with users regarding support requests, account notices, and administrative messages.
  • Prevent, detect, and respond to fraud, abuse, security incidents, or other unlawful activity.
  • Comply with legal and regulatory obligations, including anti-money laundering and responsible gaming checks.
  • Send marketing or promotional communications only where permitted by law and following user consent or available opt-out mechanisms.

No language in this policy should be read as guaranteeing outcomes or specific results from site use.

Cookies and Tracking Technologies

The site uses cookies and similar technologies to provide core functionality and to analyze and improve performance. These technologies may be used to:

  • Remember user preferences and settings.
  • Maintain user sessions and login status.
  • Analyze how the site is used, including which pages are visited and how users navigate.
  • Improve site performance and load balancing.

Users can control cookies through their browser settings and device preferences, but disabling certain cookies may affect site functionality. Third-party cookies used for analytics or advertising are governed by the privacy policies of those third parties.

Third-Party Services

The site may use third-party services to support operations, such as analytics providers, advertising partners, affiliate programs, payment processors, and identity verification services. These third parties may collect or receive information in connection with their services and will handle data according to their own privacy policies. We encourage users to review the privacy statements of those providers to understand how they use data.

Data Sharing and Disclosure

We do not sell personal information to third parties. Information may be shared in limited circumstances, including to:

  • Service providers who assist with site operation, payment processing, data hosting, customer support, and other business services, where access is necessary to perform those services.
  • Legal authorities, regulators, or law enforcement when required by law, or in response to lawful requests.
  • Parties involved in mergers, acquisitions, or other business transfers, subject to appropriate confidentiality safeguards.
  • Protect the rights, property, or safety of the site, its users, or others, including investigations into suspected fraud or other prohibited activities.

When information is shared, we use reasonable contractual and technical safeguards to protect it.

Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. Measures may include encryption, access controls, secure data storage, and regular security assessments.

No system can be completely secure, and while we strive to protect data, we cannot guarantee absolute security. In the event of a confirmed data breach that creates a risk to users, we will follow applicable notification requirements and take steps to mitigate harm.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this policy, or as required by law. Retention periods are determined by the nature of the data, legal and regulatory obligations, and business needs. When information is no longer needed, it is securely deleted or anonymized.

User Rights

Depending on a user’s jurisdiction, local laws may grant rights regarding personal information. These rights may include the ability to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where permitted.
  • Request restriction of, or object to, certain processing activities.
  • Request portability of personal information in a commonly used, machine-readable format.
  • Withdraw consent to processing that was based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise rights or make inquiries, users should submit a request through the site’s contact mechanisms or the contact information provided on the site. We will respond to valid requests within applicable timeframes and may require verification to protect privacy and security.

Changes to This Privacy Policy

This privacy policy may be updated occasionally to reflect changes in practices, technologies, or legal requirements. When we make material changes, we will indicate the effective date at the top of the policy and, where appropriate, provide additional notice. Continued use of the site after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related questions, requests, or concerns, please use the site’s contact page or the contact methods provided on the site. We will review and respond to inquiries in accordance with applicable law and our internal procedures.

Last Updated: March 11, 2026